Product Returns Policy

Reporting & Returning Faulty Products

  1. Please complete a short written report as to the failure of the product containing as much relevant information as possible.
  2. Where possible please retain the faulty product and packaging for return to Diagmed. Ensure that the product has been cleaned where appropriate and a decontamination certificate completed. If not possible to return the product, then please photograph where possible.
  3. Please inform your Diagmed Product Specialist as soon as possible. Alternatively, call Customer Support Technician on 01845 448184.
  4. Where possible please return the faulty product to:
    Customer Support Technician
    Diagmed Healthcare Ltd
    Unit 5, Moxon Court
    Thurston Road
    Northallerton
    North Yorkshire
    DL6 2NG

Please ensure that full contact details are enclosed including name, phone number and e-mail address.

Error with Goods

  1. Customer must advise Diagmed  of any returns within 14 days of invoice posting date. Please email our sales team sales@diagmed.co.uk
  2. Any goods ordered in error will be subject to a 15% re-stocking fee.
  3. The customer must arrange their own returns back to Diagmed if ordered in error, or if the return is down to their own decision making process.
  4. Any returns due to the fault of Diagmed will be collected by our courier at no extra cost to the Customer.
  5. Goods will only be excepted and credited if they have been returned in a re-saleable condition within 12 months shelf life.

Downloads

Bravo Calibration Check List
Certificate of Decontamination
PH Bravo Capsule Returns Policy
TSB-0260-05 Bravo MDE Instructions